Order Status & Tracking
Have not receive your STEM Kit? If your STEM Kit was shipped via U.S. Priority Mail, no tracking number is available; however, the order status page will indicate the date your order shipped.
If your order was shipped via UPS or FedEx, your Order Status page will include a UPS or FedEx Tracking Number and link that can be used to check the delivery status on the UPS or FedEx Web site at www.ups.com/tracking/tracking.html | by phone at 1-800-PICKUPS | FedEx https://www.fedex.com/en-us/tracking.html | by phone at 1-800- 463-3339.
If you are worried that it is taking too long to receive your package, contact our helpful Customer Support team. They will provide as much information as possible about the status of your package.
Please note: Emails sent on Friday after 5 p.m. PST, Saturdays and Sundays, will be replied to on Monday. Our Customer Service hours are Monday through Friday, 9 a.m. - 5 p.m. EST.