Returns & Exchanges
Satisfaction Guarantee S.E.E. K Foundation is committed to delivering the highest quality products at affordable prices. If you are not fully satisfied and wish to return a product for any reason contact our Customer Service department for assistance with a Return Authorization (R.A.) within 10 days of receipt of your order. Please note that different products have different requirements, so please take a moment to review our return policy so we may best serve your needs. Shipping Damage While every effort is made to ensure you receive your order quickly and safely, occasional damage during shipping can occur. Upon receipt of your order inspect the STEM Kit and contents as soon as possible. If you receive a damaged item please contact our Customer Service department within 5 days so we may facilitate a replacement or full refund. Defective or Incorrect Item(s) If your order is received with a defective or incorrect item, please contact our Customer Service department within 5 days so we may facilitate a full refund or replacement of the item(s) and issue an R.A. Returns without an R.A. will not be accepted. Shipping items to our Returns Department After receiving your R.A. from Customer Service simply fill out the reverse side of your packing list and enclose it with your return shipment. If you no longer have your packing list, please enclose a note with your R.A. number. Please ship STEM Kit returns to the address below via UPS, Fed Ex or Parcel Post insured. If the item is too large to ship by these carriers, our Customer Service department will help make arrangements so that everything goes smoothly. Returns without an R.A. will not be accepted. S.E.E.K Foundation 990 Biscayne Blvd.Office 503 Miami, FL. 33132 Customer Service Phone: 1-888-346-5552 Email: firstname.lastname@example.org Hours: 9 a.m. to 5 p.m. EST Shipment Returns Items shipped directly from our warehouse can be returned within 15 days of receipt. Items must be in their original packaging and in resalable condition. A manufacturer’s authorization for return is required. Restocking fees will be charged in accordance with the original manufacturer’s return policy, or a minimum of 15%. You will also be responsible for the cost of return shipping. Please contact Customer Service for assistance with obtaining an R.A. Returns without an R.A. will not be accepted. Electronic items Tablets or other electronic devices may be returned within 5 days for a full refund. Returned electronic devices must be unused and in their original packaging. Any returned electronic item that is damaged through customer misuse, missing parts or in unsellable condition due to customer tampering may result in restocking fees based on the condition of the product. Returns without R.A.’s will not be accepted. Cancellations If you cancel your order after it ships a 15% restocking fee will be assessed. Items need to be returned within 10 days of receipt and in their original packaging and in resalable condition. Cancellation of Custom Items If you place an order for a custom item and cancel it after 48 hours, you will be charged 15% of the order cost for those items. Return Credits All credits or refunds will be issued upon receipt of the item(s) being returned. Please allow 1–2 billing cycles for any credits or refunds to appear on your statement.